CHAPTER EVENT
March 13, 2019 | 6:30-9:00PM

Eyeball to Eyeball: How Good Managers Address Issues Constructively

with guest presenter
Christine Silver, SHRM-CP

In her keynote, “Eyeball to Eyeball” Christine reveals the conversations we have in our heads and how to make sense of them. She will help you understand why so many people avoid speaking up in difficult situations. Then she makes the scary people-stuff easier to work with through her straightforward and irreverent approach to the topic.

After hearing Christine you’ll feel prepared to do the things many won’t do – give feedback that helps, solve people problems and misunderstandings, and resolve conflict, without anyone being poked in the eye.

You’ll learn easy-to-use templates for speaking up well in charged situations
You’ll take away super-simple listening techniques so people know you’re really paying attention, not just waiting to talk
You’ll learn how problems solving skills can be applied to people issues so you find a fix not a fight
You’ll receive simple tools to resolve conflicts without psychological game playing!

ABOUT THE PRESENTER

Before founding her speaking and coaching business in 2005, Christine Silver, SHRM-CP, practiced Human Resources management for twelve years. Over the past decade, she has trained and coached over two thousand leaders in leadership practices, communicating constructively, implementing performance management practices, and solving people issues. Christine has a Bachelors degree from San Jose State University, a certificate of Human Resources Management from University of California, Santa Cruz, and she completed coach training and leadership development with the Coaches Training Institute (CTI) of San Rafael, California. Christine was trained by the Conflict Resolution Center of Santa Cruz and has facilitated positive resolution between individuals in organizations. Recently she completed Heroic Public Speaking graduate school with Michael Port. Christine is a solo stage performer who has written and performed seventeen unique monologues since 2009.

Agenda:
6:30pm, No Host Cocktails
7-9pm, Program & Dinner

Event Location:
Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

Cost:
First person from a Chapter 42 member shop is free; other attendees pay $40