Hosted at Made in Japan/USA/Europe

2970 Winchester Blvd., 95008 Campbell , CA; Phone: 408-866-5300

Shop Nights are always requested more than any other meeting or event we host at the San Jose ASCCA Chapter. Matt Ogabian, owner and ASCCA Chapter 42 Board Member, is hosting the event. Made in Japan/USA/Europe has been serving the Campbell area since 1981.

Join us at Matt’s shop for an information-packed meeting! We’ve invited two of our associate members to give spotlight talks, and Matt will also show us around his shop and explain some of his systems, what makes things work well in the shop, office flow and what he is working on for changes in the near future.

HISTORY OF MADE IN JAPAN/USA/EUROPE

Serving the Campbell since 1981, the European and Asian auto repair specialists at Made in Japan/USA/Europe truly know their stuff. The European and Asian auto repair professionals of Made in Japan/USA/Europe have been acclaimed as the best auto specialty shop experts in the greater Campbell area for over 32 years. As the most respected Auto Repair shop in the region, our knowledgeable European and Asian auto repair experts are proud of their auto repair efforts.

Read More About Made In Japan/USA/Europe.

with Jack T. Molodanof, Esq., Molodanof Law Offices

August 17, 2016 | 6:30pm
Biltmore Hotel, Santa Clara

ASCCA has been fortunate to be represented for many years by an excellent legal and lobbying firm, managed by Jack Molodanof, Esq.

Jack works very closely with the ASCCA Government Affairs Committee and their joint efforts have had a huge impact and continue to protect the independent automotive aftermarket from legislation that could have negatively impacted our members and small  business owners. The ASCCA Government Affairs Committee, with Jack’s guidance, studies every piece of legislation, recommends positions on legislation and takes action on behalf of the independent automotive aftermarket industry.

Jack also supports the California Autobody Association (CAA), and their members will join us at this event. The California Autobody Association (CAA) is a non-profit trade association comprised of over 1,000 individual and independent businesses within the automobile collision repair industry. The mission of the California Autobody Association is to enable the auto body industry to survive and prosper by helping its members produce a quality repair for the consumer at a fair price for a fair profit.

This is a meeting no shop owner or business owner can afford to miss! Share the link with any shop owners you know or print this form and give it to them.

About the Presenter
Jack T. Molodanof, Esq., a business law attorney and lobbyist, has distinguished himself in the areas of legislative, regulatory and public service. Mr. Molodanof is a state registered lobbyist.  He is a highly respected and trusted advisor to many local and state government officials.

Join us for this member-chosen workshop, with catered lunch from the Best Philly Cheese Steak sandwich shop around—Boardwalk Sub Shop!

Take the weekend off—enjoy the area with your friends and family. Nearby hotel information available on our website here.

Location
Marlow Mercedes-Werks
684 Ponderosa St., Seaside, CA 93955

Everyone seems to be struggling with the number of phone calls received daily asking for price quotes. The customer today is better informed and, in many, cases has the same information you do about the repair of their car.

During this active workshop, we’ll explore some different methods and best practices to get back to the value of the service you perform and learn how to build relationships with telephone shoppers.

Key Takeaways

• Role-playing exercises will help you learn how to convert callers into customers back in your shop the next week
• Learn how to build trust, build value before the car is in the shop, and why quoting price is not always a good thing
• Understand your differential and how to use it
• Master the use of Consultative and Relationship selling to build trust

Cost (includes workshop and materials, lunch and snacks)

• Chapter 42 Members: $99 per person
• Members of other ASCCA Chapters: $109
• Nonmembers and invited shop owners: $149 per person
• Membership & Workshop bundle:
  • 1-yr. ASCCA Membership Dues & Workshop $600 Regular Members/$825 Associate/Vendor Members
• Make checks payable to ASCCA Chapter 42 or register online

ASCCA San Jose and Peninsula Chapters team up at the San Jose Giants

Monday, June 27
6:30pm Check-in, 7:00pm First Pitch–by an ASCCA Representative

San Jose Giants Stadium
588 East Alma Avenue, San Jose, CA 95112

Our group will be part of the action as we watch the Giants from the PRIVATE Field-level Party Deck. Package includes game tickets, BBQ meals and two alcoholic beverages per guest, as well as field staff to wait in line for food so you won’t miss any of the fun!! Each guest will have the opportunity to win Lucky Prizes during the game with their very own Scorecard and Bingo card, as well as read up on the history of the team in the program.

Choose one of the four delicious meals (order at the game) and enjoy two adult or other beverages, while enjoying the game on the private party deck.

Bring your friends, family, shop employees, or potential chapter members!

As a small business employer, it is overwhelming to keep on top of California’s constantly-evolving and complicated employment laws.  But it is a must in the litigious environment in which we operate our businesses.

A recent study revealed that businesses in the U.S. have greater than 1 in 10 chance of having an employment practices charge filed against them. Employers based in California have a 42% higher chance of facing an employment charge than the national average.  Do everything in your power to not become one of these statistics – starting with becoming educated on the following employment law topics at the May 11, 2016 meeting:

• The Basics on Wage and Hour Law (minimum wage, overtime, meal and rest breaks, timekeeping requirements, exempt v. nonexempt)
• Legality of Flat Rate Pay
• California’s New Paid Sick Leave Law
• Recent Employment Lawsuits against Auto Repair Shops

Shivani Sutaria, Esq., the principal at Shivani Sutaria Law Offices, is an experienced employment law attorney with an extensive litigation-background.  In her practice, she works with employers to develop proactive strategies that will mitigate their employment law risks.  Her services include: Providing advice and counsel on employment issues that arise in the workplace; Conducting trainings for management and employees; Performing audits of clients’ employment practices and policies to ensure compliance with current laws and utilization of best practices;  Developing policies, contracts and Handbooks that protect the interests of the employer; and Representation of employers in pre-litigation employment disputes such as administrative complaints on harassment, discrimination, wage and hour issues, and unemployment insurance.

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Register here >>>>>

Join Us for an Informal Q & A with
Timothy Bowden, Program Manager
BAR Northern California Enforcement Operations Branch

April 13, 2016 | 6:30pm

You are cordially invited to attend our monthly Santa Clara ASCCA meeting April 13th, featuring Timothy Bowden, Program Manager for Region 2 of BAR’s Northern California Enforcement Operations Branch.  Don’t miss this rare opportunity to understand the BAR’s current agenda as it relates to enforcement, new regulations, and proposed regulations.  There will also be a Q&A session to answer any concerns you may have.

Topics of discussion include:

• “Free diagnosis” Can I get in trouble advertising this term?
• What new regulations are being proposed this year?
• What is being done to prevent unlicensed shops from marketing on sites like Craigslist?

EVENT LOCATION
Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054; 408.988.8411

REGISTER ONLINE

Hosted by ASCCA San Jose, Chapter 42
E | ascca@assoc-office.com
P | 408.266.9658    F | 877.426.8501

Practical Tips On How To Move Forward In Your Business Instead Of Losing Ground, AND Get Support From Your Team

Why do some people grow and change and others do not? In a recent article, Fast Company shares what they’ve observed as a leadership pattern that sabotages change. It occurs when senior leaders, who have been thinking, exploring, and debating about a particular change for a while, finally announce plans for a new initiative. Forgetting that others in the organization haven’t been a part of the discussions and are not as familiar with all of the reasons for the change, leaders are surprised by the amount of resistance the new change generates.

Are you considering a serious change effort in your organization? Do you plan to address the concerns of your employees, so you can get everyone on board and moving in the right direction? You’ve probably heard this before, but it’s worth repeating here: People who help to plan the battle rarely battle the plan. While dealing with people’s concerns about change may seem like a lot of hand-holding, it’s important for leaders to remember that they, too, had to process information and personal concerns before they were ready to discuss impact and implementation. If leaders can diagnose people’s stages of concern about a change and respond with the right information at the right time, they can dramatically improve everyone’s trust and participation. This allows people to refocus their energy on what needs to change and what they can do to help make the change successful.

Don’t miss this informative session! You will take away new insights and practical tips on bringing change to your business, as well as how to get buy-in from your team.

ABOUT THE PRESENTER
Dan Gilley, President, RLO TRAINING, began his automotive career when he bought, repaired, and sold a 1959 Cadillac convertible at age fourteen. Since that time. Dan worked as both a technician and service advisor at several independent repair shops and new-car dealerships, but his real skills were developed as an independent auto repair shop owner for over twenty years. Early in his career, Dan became passionate about learning all he could about the auto repair business. He attended seminars, business schools and was a member of RLO’s Bottom-Line Impact Groups™. Dan joined the RLO team in March of 2003 as a full time instructor and coach, sharing his passion with others. In 2010, Dan became President and owner of RLO Training. He continues to passionately work to further the automotive industry and encourage shop owners and their teams in achieving personal and professional best. Dan and his team are continually updating their multiple workshops and creating new, different and specific courses for the industry. Dan strives to maintain RLO Training as the unsurpassed training company to provide the most profound impact on the automotive industry.

March 9, 2016 6:30pm

Biltmore Hotel and Suites Santa Clara Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35.

Join us in the Hopp’s Bar at 6:30pm for no host cocktails prior to the meeting!

Hosted by ASCCA Chapter 42
RSVP to Angi Roberts
E | ascca@assoc-office.com
P | 408.266.9658 F | 877.426.8501

What’s Holding You Back?
What are the reasons your business isn’t growing?

You may have a great shop, outstanding customer service and a steady flow of customers, but if each year the numbers look the same, your business has stalled. This sort of predicament can only sustain a flat-line in growth for so long before it begins to die.

When this plateau occurs, a common knee-jerk reaction may be to get more aggressive with marketing or look for an infusion of capital to reinvest in your business. However, before you invest more in marketing or take on unnecessary debt, consider the fact that you may be too close to the situation to effectively determine how to move forward, even if you know what it is that is holding you back. We have the answer—Speed Mastermind Groups!

About Speed Mastermind Groups
There is synergy of energy, commitment, and excitement that participants bring to a Mastermind Group. The beauty of Mastermind Groups is that participants raise the bar by challenging each other to create and implement goals, brainstorm ideas, and support each other with total honesty, respect and compassion. Mastermind participants act as catalysts for growth, devil’s advocates and supportive colleagues.

The concept of the Mastermind Group was formally introduced by Napoleon Hill in the early 1900’s. In his timeless classic, “Think And Grow Rich” he wrote about the Mastermind principle as: “The coordination of knowledge and effort of two or more people, who work toward a definite purpose, in the spirit of harmony. No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.”

In our Speed Mastermind Groups, the agenda belongs to the group, and each person’s participation is key. You bring your issue to the table and your peers give you feedback, help you brainstorm new possibilities, and set up accountability structures that keep you focused and on track. In this community of supportive colleagues, we will brainstorm together to move our tablemates to new heights. You’ll gain tremendous insights, which can improve your business and personal life. Your Mastermind Group is like having a objective board of directors.

How it works: At the tables, you will have 5 uninterrupted minutes to share your situation, explain what you’ve already done, what has and has not worked, and what you’re hoping for as an end result. Your tablemates will then spend 5 minutes providing you with suggestions, best practices, tips, and other suggestions for how to move your situation forward. Tablemates will take notes for you so that you are able to listen and absorb the feedback. Don’t miss this session—who knows this industry better than other ASCCA members anyway?

February 10, 2016 6:30pm

Biltmore Hotel and Suites Santa Clara Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35.

Join us in the Hopp’s Bar at 6:30pm for no host cocktails prior to the meeting!

Hosted by ASCCA Chapter 42
RSVP to Angi Roberts
E | ascca@assoc-office.com
P | 408.266.9658   F | 877.426.8501

Let’s face it—it’s a tough industry

And we contribute to the toughness.

You’ve heard it before: “You’re your own worst enemy.” Well, when it comes to the way we treat our bodies at work that cliché could not be more true.

And, we also are the worst enemy of our employees in many cases. Everyday behaviors contribute to our aches and pains—the chair is the wrong height for the service writer, technicians stand too long with no breaks, lighting in offices and the shops is too dim; the list goes on and on. Let’s face it: we work in a tough industry.

But there are things–little things–that have a huge impact. The study of ergonomics has changed drastically—it’s not just about chairs and keyboards any more.

Join us as we welcome Susan Hannah, Arranged For Comfort, to our January 13 meeting. Susan’s smart tips will take the long-term problems out of our everyday activities.

About the Presenter
For close to 20 years, Susan Hannah, owner of Arranged4Comfort in San Carlos has been honing her skills in the art of fitting the computer work station to the individual. The ergonomic principals she will present apply to both office and home computer work. Beginning as a consultant to SOMA Ergonomics, she was amazed to discover that of course, one size chair does not fit all. Once she learned to fit chairs to people, she dove deeply into the industry to learn all she could about addressing the various products and solutions available to accomplish complete comfort for users from 4’6” to 6’7”. Arranged For Comfort also expanded into bay area ergonomic product dealerships and contract office furniture, working with clients throughout the bay area. Susan has worked with companies such as VISA, City & County of SF, Del Monte Foods, Nektar Therapeutics, Mike Clark Accounting, White Oak Orchids, Satmetrix and hundreds of other individuals and firms. All these experiences enable her to specify and provide a complete solution for you and your organization.