ASCCA San Jose Chapter 42

with Jen Berkley Jackson, The Insight Advantage

January 11
6:30pm No Host Cocktails
7-9pm Chapter Announcements, Program, Dinner

Your customers hold valuable insights that could be the difference between the success and failure of your business. By soliciting honest feedback from your clients throughout your relationship with them, you can ensure that your customers are getting the value they are looking for.

In this month’s presentation, we’ll talk about the kinds of input that are most important to gather as well as HOW to get that input.

Ultimately, this input will help you:
1) ensure that you have a clear competitive advantage over your competition
2) retain your customers by consistently providing them with what they value most

About the Presenter
As founder of The Insight Advantage, Jen Berkley Jackson works with a wide assortment of organizations, from high tech to no-tech, using research to help her clients understand their customers better than their competition does.  She has the expertise to be able to take any research challenge and quickly diagnose the right methodology(s) to use to quickly and cost-effectively achieve her clients’ objectives.

Jen teaches The Power of Market Research class at UC Santa Cruz Extension and is a member of WIC (Women In Consulting) and QRCA (Qualitative Research Consultants Association).

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Register here >>>>>

with Shivani Sutaria, Esq., Shivani Sutaria Law Offices

November 9
6:30pm No Host Cocktails
7-9pm Chapter Announcements, Program, Dinner

Shivani Sutaria, Esq., joins us on November 9 to pick up where she left off from last spring. As you know if you were there, there is a lot to learn every day when it comes to employees and employment policies. You know that as a small business employer, it is overwhelming to keep on top of California’s constantly-evolving and complicated employment laws. But falling behind is not an option in the litigious environment in which we operate our businesses.

A recent study revealed that businesses in the U.S. have greater than 1 in 10 chance of having an employment practices charge filed against them. Employers based in California have a 42% higher chance of facing an employment charge than the national average. Do everything in your power to not become one of these statistics – starting with becoming educated on the following employment law topics at the November 9 meeting:

• Wage and Hour Law Requirements, Part 2
• California’s Paid Sick Leave Law, Vacation, Leaves of Absences
• Discrimination and Sexual Harassment

Shivani Sutaria, Esq., the principal at Shivani Sutaria Law Offices, is an experienced employment law attorney with an extensive litigation-background. In her practice, she works with employers to develop proactive strategies that will mitigate their employment law risks. Her services include: Providing advice and counsel on employment issues that arise in the workplace; Conducting trainings for management and employees; Performing audits of clients’ employment practices and policies to ensure compliance with current laws and utilization of best practices; Developing policies, contracts and Handbooks that protect the interests of the employer; and Representation of employers in pre-litigation employment disputes such as administrative complaints on harassment, discrimination, wage and hour issues, and unemployment insurance.

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Register here >>>>>

with Santa Clara County Deputy District Attorney Vishal Bathija & Santa Clara County District Attorney Investigator Dale Morgan

October 12, 2016 | 6:30pm
Biltmore Hotel and Suites Santa Clara Hotel
2151 Laurelwood Road, Santa Clara, CA 95054
View Map

You are cordially invited to attend our monthly Santa Clara ASCCA meeting on October 12th, featuring Santa Clara County Deputy District Attorney Vishal Bathija and Santa Clara County District Attorney Investigator Dale Morgan. Don’t miss this rare opportunity to understand the frauds that effect our industry, efforts to fight the fraud, and how you can assist in creating a culture of compliance in our industry.

Topics of discussion include:

• What is the District Attorney’s Office doing to combat auto insurance fraud?
• What are different fraud schemes that plague our industry?
• What role can ASCCA members take to help prevent and discover insurance fraud?

There will be a Q&A session to answer any concerns you may have.

About the Presenters
Vishal Bathija is a Deputy District Attorney at the Santa Clara County District Attorney’s Office.  He has been a prosecutor for 15 years and has prosecuted a range of cases from attempted murder to child sexual assaults. He is currently assigned to the Auto Insurance Fraud division of the office prosecuting insurance fraud and organized crime rings targeting the insurance industry. He has lectured numerous times for the Monterey Peninsula College Police Academy, the California District Attorney’s Association, and the Santa Clara County Fraud Symposium.

Dale Morgan is currently assigned as a Criminal Investigator for the Santa Clara County District Attorney’s Office Auto Insurance Fraud Unit. Prior to that, he was a Police Officer for the City of San Jose for 30 years. As an officer, Dale investigated gang cases, narcotics, organized auto theft rings, and supervised the undercover investigations unit. Dale Morgan has developed an expertise on Nomadic Organized Criminals (“NOC”) that characterize themselves as Gypsies. He has been the lead investigator in numerous NOC cases involving fraud against insurance companies, hospitals and the elderly. Dale’s expertise has been solicited and used in Federal and State criminal investigations. He has been an instructor in college level classes, as well as regional and national conferences. Dale has been the recipient of numerous awards for his undercover and investigative work including Officer of the Year, Mayoral and City Council Commendations, and numerous departmental awards.

Hosted at Made in Japan/USA/Europe

2970 Winchester Blvd., 95008 Campbell , CA; Phone: 408-866-5300

Shop Nights are always requested more than any other meeting or event we host at the San Jose ASCCA Chapter. Matt Ogabian, owner and ASCCA Chapter 42 Board Member, is hosting the event. Made in Japan/USA/Europe has been serving the Campbell area since 1981.

Join us at Matt’s shop for an information-packed meeting! We’ve invited two of our associate members to give spotlight talks, and Matt will also show us around his shop and explain some of his systems, what makes things work well in the shop, office flow and what he is working on for changes in the near future.

HISTORY OF MADE IN JAPAN/USA/EUROPE

Serving the Campbell since 1981, the European and Asian auto repair specialists at Made in Japan/USA/Europe truly know their stuff. The European and Asian auto repair professionals of Made in Japan/USA/Europe have been acclaimed as the best auto specialty shop experts in the greater Campbell area for over 32 years. As the most respected Auto Repair shop in the region, our knowledgeable European and Asian auto repair experts are proud of their auto repair efforts.

Read More About Made In Japan/USA/Europe.

with Jack T. Molodanof, Esq., Molodanof Law Offices

August 17, 2016 | 6:30pm
Biltmore Hotel, Santa Clara

ASCCA has been fortunate to be represented for many years by an excellent legal and lobbying firm, managed by Jack Molodanof, Esq.

Jack works very closely with the ASCCA Government Affairs Committee and their joint efforts have had a huge impact and continue to protect the independent automotive aftermarket from legislation that could have negatively impacted our members and small  business owners. The ASCCA Government Affairs Committee, with Jack’s guidance, studies every piece of legislation, recommends positions on legislation and takes action on behalf of the independent automotive aftermarket industry.

Jack also supports the California Autobody Association (CAA), and their members will join us at this event. The California Autobody Association (CAA) is a non-profit trade association comprised of over 1,000 individual and independent businesses within the automobile collision repair industry. The mission of the California Autobody Association is to enable the auto body industry to survive and prosper by helping its members produce a quality repair for the consumer at a fair price for a fair profit.

This is a meeting no shop owner or business owner can afford to miss! Share the link with any shop owners you know or print this form and give it to them.

About the Presenter
Jack T. Molodanof, Esq., a business law attorney and lobbyist, has distinguished himself in the areas of legislative, regulatory and public service. Mr. Molodanof is a state registered lobbyist.  He is a highly respected and trusted advisor to many local and state government officials.

Join us for this member-chosen workshop, with catered lunch from the Best Philly Cheese Steak sandwich shop around—Boardwalk Sub Shop!

Take the weekend off—enjoy the area with your friends and family. Nearby hotel information available on our website here.

Location
Marlow Mercedes-Werks
684 Ponderosa St., Seaside, CA 93955

Everyone seems to be struggling with the number of phone calls received daily asking for price quotes. The customer today is better informed and, in many, cases has the same information you do about the repair of their car.

During this active workshop, we’ll explore some different methods and best practices to get back to the value of the service you perform and learn how to build relationships with telephone shoppers.

Key Takeaways

• Role-playing exercises will help you learn how to convert callers into customers back in your shop the next week
• Learn how to build trust, build value before the car is in the shop, and why quoting price is not always a good thing
• Understand your differential and how to use it
• Master the use of Consultative and Relationship selling to build trust

Cost (includes workshop and materials, lunch and snacks)

• Chapter 42 Members: $99 per person
• Members of other ASCCA Chapters: $109
• Nonmembers and invited shop owners: $149 per person
• Membership & Workshop bundle:
  • 1-yr. ASCCA Membership Dues & Workshop $600 Regular Members/$825 Associate/Vendor Members
• Make checks payable to ASCCA Chapter 42 or register online

ASCCA San Jose and Peninsula Chapters team up at the San Jose Giants

Monday, June 27
6:30pm Check-in, 7:00pm First Pitch–by an ASCCA Representative

San Jose Giants Stadium
588 East Alma Avenue, San Jose, CA 95112

Our group will be part of the action as we watch the Giants from the PRIVATE Field-level Party Deck. Package includes game tickets, BBQ meals and two alcoholic beverages per guest, as well as field staff to wait in line for food so you won’t miss any of the fun!! Each guest will have the opportunity to win Lucky Prizes during the game with their very own Scorecard and Bingo card, as well as read up on the history of the team in the program.

Choose one of the four delicious meals (order at the game) and enjoy two adult or other beverages, while enjoying the game on the private party deck.

Bring your friends, family, shop employees, or potential chapter members!

As a small business employer, it is overwhelming to keep on top of California’s constantly-evolving and complicated employment laws.  But it is a must in the litigious environment in which we operate our businesses.

A recent study revealed that businesses in the U.S. have greater than 1 in 10 chance of having an employment practices charge filed against them. Employers based in California have a 42% higher chance of facing an employment charge than the national average.  Do everything in your power to not become one of these statistics – starting with becoming educated on the following employment law topics at the May 11, 2016 meeting:

• The Basics on Wage and Hour Law (minimum wage, overtime, meal and rest breaks, timekeeping requirements, exempt v. nonexempt)
• Legality of Flat Rate Pay
• California’s New Paid Sick Leave Law
• Recent Employment Lawsuits against Auto Repair Shops

Shivani Sutaria, Esq., the principal at Shivani Sutaria Law Offices, is an experienced employment law attorney with an extensive litigation-background.  In her practice, she works with employers to develop proactive strategies that will mitigate their employment law risks.  Her services include: Providing advice and counsel on employment issues that arise in the workplace; Conducting trainings for management and employees; Performing audits of clients’ employment practices and policies to ensure compliance with current laws and utilization of best practices;  Developing policies, contracts and Handbooks that protect the interests of the employer; and Representation of employers in pre-litigation employment disputes such as administrative complaints on harassment, discrimination, wage and hour issues, and unemployment insurance.

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Register here >>>>>

Join Us for an Informal Q & A with
Timothy Bowden, Program Manager
BAR Northern California Enforcement Operations Branch

April 13, 2016 | 6:30pm

You are cordially invited to attend our monthly Santa Clara ASCCA meeting April 13th, featuring Timothy Bowden, Program Manager for Region 2 of BAR’s Northern California Enforcement Operations Branch.  Don’t miss this rare opportunity to understand the BAR’s current agenda as it relates to enforcement, new regulations, and proposed regulations.  There will also be a Q&A session to answer any concerns you may have.

Topics of discussion include:

• “Free diagnosis” Can I get in trouble advertising this term?
• What new regulations are being proposed this year?
• What is being done to prevent unlicensed shops from marketing on sites like Craigslist?

EVENT LOCATION
Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054; 408.988.8411

REGISTER ONLINE

Hosted by ASCCA San Jose, Chapter 42
E | ascca@assoc-office.com
P | 408.266.9658    F | 877.426.8501